Frequently asked questions

Grenbee helps customers choose a home service, answer the details that affect scope, and book through one guided checkout.

Choose a service, enter the details, confirm coverage and availability, and complete the booking through a guided checkout. Grenbee coordinates the booking experience and support path.

Services may be completed by Grenbee crews or approved service partners depending on the job, coverage, and schedule. Grenbee remains the coordination and support point for the booking.

Grenbee is positioned as a coordinated home-services booking experience, not a generic provider directory. The goal is a clearer path from service selection to support if something needs review.

Start with the service you need, answer the questions that affect scope and pricing, choose an available date and arrival window, then review the summary before secure checkout.

Grenbee shows current public coverage on the service areas page, and the booking flow confirms the exact address before checkout.

No. Public area information is a helpful guide, but final coverage is confirmed with the full service address during booking. Coverage can change over time.

Use the booking flow with the full address. Grenbee will verify coverage before checkout so you do not have to guess.

Yes. The booking flow shows the current total or amount due today before secure checkout. The total updates as you choose options, quantities, add-ons, timing, or recurrence.

The questions are meant to reduce surprise pricing and back-and-forth. Each one should help with scope, timing, availability, staffing, or preparation.

It can if the real job differs materially from the details submitted during booking. Grenbee should confirm material added scope before performing work that changes price or timing.

The request is routed to contact or manual review before normal scheduling or checkout. Grenbee may ask for photos, access notes, measurements, or a clearer description before confirming the next step.

Most one-time bookings can be cancelled without a cancellation fee at least 24 hours before the arrival window. Late cancellation, same-day cancellation, or no-access situations may incur a fee.

Eligible bookings can be rescheduled when timing and availability allow. Requests made at least 24 hours before the visit are usually the cleanest path.

If the team cannot access the property, cannot reach you, or cannot safely begin work, the visit may be treated as no-show or no-access and a visit fee may apply.

Grenbee may need to adjust a booking because of staffing, weather, safety, access, coverage, or scope review. If that happens, Grenbee will contact you as soon as possible and offer the next available options.

Contact Grenbee as soon as possible, ideally within 24 hours. Include clear photos when relevant so the issue can be reviewed quickly.

After review, Grenbee may offer a touch-up, return visit, service credit, partial refund, or another practical resolution depending on the booked scope and the issue reported.

Use the contact page for service updates, invoices, photos, manual review, or service issues that need help from a person.

Recurring options are intended for repeatable services such as Home Cleaning and Lawn Mowing & Trimming. TV Installation, Wall Installation, Furniture Assembly, and most Pressure Washing jobs are treated as one-time projects.

Recurring visits may be paused, skipped, or changed when requested with enough notice and when the schedule allows. Late skips may affect fees, discounts, or schedule priority.

Recurring discounts apply only while the recurring plan remains active and eligible. Future charges require customer authorization before checkout.

TV installation is for mounting and setting up a television, including mount status, wall type, height, cable management, and soundbar options. Wall installation is for shelves, mirrors, curtain rods, art, boards, and other wall-mounted items.

Cable management options depend on the wall, wire path, and whether power work is involved. In-wall concealment or complex conditions may require review before final scheduling.

The booking flow asks about supplies so the visit can be scoped clearly. If there are special product preferences or access instructions, add them in notes.

Outdoor work may need to move because of weather, safety, or surface conditions. Grenbee will offer the next practical scheduling option when that happens.