This policy explains how Grenbee handles payment expectations, refunds, credits, coupons, recurring charges, and billing questions.
Checkout is secure
Payments are handled through secure providers. Never send card numbers by chat, email, notes, or forms.
Review totals before paying
The booking summary shows the current amount based on service, options, timing, coupons, and recurrence.
Refunds require review
Refunds, credits, and return visits depend on booking status, timing, scope, and documented facts.
1. Secure checkout
Grenbee uses secure checkout providers such as Stripe for payment. Customers should never send card numbers through chat, email, notes, or contact forms.
2. Amount due today
The booking summary shows the current total or amount due today before payment. That amount is based on the selected service, options, quantities, add-ons, timing, recurrence, coupons, and available checkout settings.
3. Estimate changes
If the actual job is materially different from the submitted booking details, Grenbee may need to review the scope and update the price, timing, or service path before work continues. Customers should approve material added scope before it is performed.
4. Refunds and credits
Refunds, partial refunds, credits, or return visits may be offered after Grenbee reviews the booking status, cancellation timing, service issue, payment status, and documented facts. Full refunds are generally limited to cases such as clear billing errors, duplicate charges, Grenbee inability to fulfill, or other reviewed exceptions.
5. Coupons and promotions
Coupons, credits, and promotions may have service, timing, account, or availability limits. If a coupon does not apply to the selected booking, the checkout total will not include it.
6. Recurring billing
Recurring cleaning or lawn care requires customer authorization for future charges at the selected frequency. Recurring discounts apply only while the recurring plan remains active and eligible.
7. Disputed payments
Customers should contact Grenbee first when there is a billing concern so the issue can be reviewed quickly. Chargebacks or disputed payments may require Grenbee to pause account, booking, or refund activity while the dispute is reviewed.