This privacy policy explains how Grenbee handles customer information for booking, service coordination, payment support, and customer support.
Used to run bookings
Customer information helps check coverage, quote services, schedule visits, process payments, and provide support.
Shared only where needed
Grenbee may share necessary details with staff, approved service partners, payment processors, and operating vendors.
Payment data stays protected
Do not send card numbers through chat, email, notes, or contact forms.
1. Information Grenbee collects
Grenbee may collect information needed to quote, schedule, fulfill, support, and improve home-service bookings. This can include name, email, phone, service address, ZIP code, booking details, photos, notes, access instructions, account information, device or browser information, and payment-related records handled through secure payment processors.
2. How information is used
Grenbee uses customer information to check coverage, prepare estimates, schedule visits, process payments, send transactional messages, manage customer support, review service issues, prevent fraud or misuse, improve the booking experience, and comply with operational or legal obligations.
3. Sharing with service partners and processors
Grenbee may share the information needed to complete a booking with approved service partners, internal staff, payment processors such as Stripe, hosting providers, analytics or communication tools, and other vendors that help operate the service. Grenbee does not sell customer service details as a generic provider directory.
4. Photos, notes, and service records
Photos and notes may be used to understand the job, prepare the crew, document service issues, review damage or quality concerns, and support customer communications. Customers should avoid uploading unrelated sensitive information.
5. Payments
Payment information is processed through secure payment providers. Grenbee may receive payment status, transaction identifiers, totals, refunds, credits, and related billing records, but customers should not send card numbers or sensitive payment data by chat, email, or contact forms.
6. Retention
Grenbee keeps information for as long as needed to provide services, support bookings, resolve issues, maintain records, prevent misuse, and meet operational or legal requirements. Some records may be retained longer when needed for billing, disputes, fraud prevention, tax, or legal reasons.
7. Privacy requests
Customers can contact Grenbee to ask about privacy requests, data correction, or account-related privacy questions. Grenbee may need to verify the request before making account or data changes.